Wacom expects the driver to be available within one week of Apple’s release of OS 10.11 Wacom continually monitors the compatibility of our products with current operating systems. We have discovered that the Cintiq 27QHD (DTK2700) and the Cintiq 27QHD touch (DTH2700) will not function correctly on the upcoming Apple Mac OS (OS 10.11 El Capitan). On, Wacom posted Driver 5.3.7-6, which is certified for macOS 10.9x - 10.12x. I installed the driver and it works as expected. Updated Wacom driver. UPDATE - macOS 10.13 High Sierra (9/17/2017) The current drivers work after upgrading to macOS 10.13 (High Sierra), but the installer removed the Prefs Pane (System Preferences) module.
Hello Everyone,
Wacom released new drivers on 27 Jul 2016. I decided it was time to update my information on installing and uninstalling Wacom Drivers. Also, there is confusion about which drivers to use for which products. Following are my thoughts on these issues; some of them are different from what I have posted before.
Updating from an older Wacom Driver to a Newer Wacom Driver:
If you keep your Wacom Drivers up to date, then you should have a program called Wacom Desktop Center. You can find it in your apps. This program or utility notifies you when there is an update to your Wacom Driver. In my experience, sometimes it does and sometimes it does not. But it does have a lot of useful functions. You can back up and restore your preferences, you can make changes to your preferences, you can get help and find tutorials. But the most useful function is its ability to install an updated driver. It does this seamlessly and there is no need to uninstall the current driver first. Whether you are on a PC or a Mac, when you need to update your current driver to the latest driver, I suggest using the Wacom Desktop Center. If you are updating from an older driver and you do not have a Wacom Desktop Center, then use the manual methods shown in later videos.
Manually uninstalling and then reinstalling your current Wacom Driver on a PC:
From time to time, things go awry. You are finding that you tablet isn’t performing as it should. There could be lots of reasons for this and I am not going into those, but many folks think that uninstalling and installing the same driver will solve the problem. This uninstall/install process is best done manually. The next video shows the process for a PC.
Manually uninstalling and the reinstalling your current Wacom Driver on a Mac:
This video covers the manual process for uninstalling and reinstalling your Wacom Driver on a Mac. I know that many folks uninstall their current driver by dropping the Wacom Folder into the trash bin. I believe it is better to remove the Wacom Software through the Wacom Tablet Utility. Check out the steps outlined in this video.
But…What Wacom driver is best for my tablet or Cintiq Model – Latest One or Legacy:
OK…I believe this issue is one that is the most misunderstood of any issues with Wacom drivers. I believe that the problem is with Wacom’s website, which isn’t easy to understand. But let me go back a few years. I called Wacom support with some question, which I don’t remember now, but the support tech told me at that time that the drivers for my Intuos 4 would work for my Intuos 3. The information was correct. So, I continued updating drivers listed for the Intuos 4 and later for the Intuos 5 without having any issues with any of my tablets. But, I kept hearing from folks who were having issues and they needed to go back to a previous driver for their tablet or Cintiq to work correctly. I wasn’t having an issue, but since others were and the solution always was go back to a previous driver, I joined the fray and suggested going back to a previous driver, too. But, what was the real problem?
I think the problem relates to updating the operating System (OS). Think about it. Why does Wacom or any other company update its drivers? To keep up with changes to the OS is a major reason. So the perfect driver for your tablet is the driver released about the same time that you last updated your OS…PC or Mac. In other words, if you have kept your Mac or PC updated to the absolute last OS update, then you should use the latest Wacom Driver even if you are using a Wacom Intuos 3. I know it works on my Intuos 5 Touch and Cintiq 24″HD Touch. I am away from home and I cannot test my Intuos 3, but I am pretty sure my theory is correct. You guys will let me know if it isn’t. But, remember, the key is when you updated your OS. I am talking about updates here…not upgrades. If I understand Wacom website correctly, if you are still on Windows 7, but it is currently updated, then use the latest Wacom driver for the Intuos family…or the one listed for the Intuos Pro. The same would be true for a Mac OS; if you are using an updated 10.9 x, then you can use the latest Wacom Driver. I believe the following video gives a better explanation.
Well that about covers it. The information provided is strictly my opinion; I do not have any contact with anyone at Wacom. I am sharing what works for me. I hope it is helpful and works for you, too.
Enjoy,
Skip
One of Wacom’s guiding principles is loving and inspiring our customers. Our customers are creating the art, movies, games, and other works of imagination that fill our lives with inspiration and enjoyment. Wacom is committed to making products that help put creativity into action.
Wacom does not recommend upgrading to OS 10.11 (“El Capitan”) if using a Cintiq 27QHD or Cintiq 27QHD Touch until an updated driver is released. Wacom expects the driver to be available within one week of Apple’s release of OS 10.11
Bamboo Wacom Driver For Mac
Wacom continually monitors the compatibility of our products with current operating systems. We have discovered that the Cintiq 27QHD (DTK2700) and the Cintiq 27QHD touch (DTH2700) will not function correctly on the upcoming Apple Mac OS (OS 10.11 El Capitan). Due to a change in the way Apple handles drivers that communicate with the Cintiq27 QHD scalar, an upgrade to OS 10.11 will cause you to lose the ability to use the Wacom Display Settings software to adjust brightness and contrast, or to adjust color profiles. You will also lose the ability to use the Wacom Color Manager software for color calibration of your Cintiq 27QHD.
When available the updated driver can be downloaded from this site.
We apologize for any inconvenience and appreciate your patience and support.
Note that this issue only affects the Cintiq 27QHD and Cintiq QHD Touch on Mac OS 10.11. Other Cintiqs not affected. Windows operating system is not affected.
Why does the Cintiq 27QHD or Cintiq 27 QHD Touch Not Work with Mac OS 10.11 (El Capitan)?
The Cintiq 27QHD and Cintiq 27QHD Touch uses a sophisticated scalar for color management and other display settings. A special chip is used to communicate with the scalar which requires a driver. Apple’s OS contains a native driver but this does not have all the functions required to communicate with the scalar. As a result, the chip manufacturer provides a custom driver that replaces the stock Apple driver. With the release of Mac OS 10.11 Apple now prevents replacing the stock, driver and therefore communication to the scalar does not function.
Why do other Cintiqs not have this problem?
Wacom Driver For Mac 10.10.5 Pc
Only the Cintiq 27QHD and Cintiq 27QHD have the sophisticated scalar for advanced hardware color management.
What are the symptoms?
If you upgrade or install the Mac OS 10.11 the following will occur:
- When trying to use Wacom Display Settings to adjust brightness, contrast or color options, a warning will appear asking you to restart your computer in order to load a driver. A reboot will not load the driver.
- When trying to use Wacom Color Manager to color calibrate your Cintiq 27QHD, the software will be unable to establish connection with your display. Pressing “Retry” will not establish the connection.
What workarounds exist for this issue?
There are no simple workarounds at this time.
Advanced users may consider the following. The Cintiq 27QHD and Cintiq 27QHD Touch maintain their settings in hardware, enabling you to change settings in one environment but use the Cintiq in another.
Since the communication issue is not present in older Mac OS versions, you might load Mac OS 10.11 into a separate partition and keep the older partition for running color calibration and/or changing display settings. Since these functions are only done periodically your ability to work in Mac OS 10.11 would be preserved.
Wacom Driver For Mac 10.10.5 Update
A further option would be to change settings on the Cintiq using a Windows OS computer then to re-attach the computer to the Mac running OS 10.11 Neither of these options are ideal but they would work in an emergency to allow adjustments to the Cintiq’s display settings.